CTC Membership Team

For all CTC membership enquiries, including renewals and changes of address.
The CTC Membership Team
The CTC Membership Team

Calls to 0844 numbers cost 4p per minute from a BT landline. Calls from other networks may vary and calls from mobile phones could be considerably higher.

Address
CTC
Parklands
Railton Road
Guildford
Surrey
GU2 9JX

Email
membership@ctc.org.uk

Telephone
0844 736 8451 or 01483 238 301 (local rate)

Fax
0844 736 8455

Office Hours
Monday to Friday 9am to 5.30pm

 

Online Renewal and Registration Help (FAQ)

Q1) I would like to register with the site but my cu​rrent email address is not registered with CTC.

Please use the form below or send an email to membership@ctc.org.uk including your name, membership number and email address. Our membership department will email you back as soon as your email address is set up on our system.

h3>Q2) I have an emai​l address registered with CTC but still can't register with the website?

Please follow the quick instructions below:

a) Go to www.ctc.org.uk/joinmembership/validation
b) On the 1st screen enter your last name and membership number (without any letters) and then click "Find My Membership" to start the registration process.
c) On the 2nd screen enter a username and an email address you've already registered with us.
d) You will then be sent an email with a "long" confirmation link to complete the registration process. Click this link and you will be logged in and asked to set up a password.

For further help including details of the screens please see our detailed registration instructions helpsheet. If after following the help advise above you are still having problems please use the form below or send an email to membership@ctc.org.uk giving as much detail as you can.

Q3) I am registered with the sit​e but have forgotten my password.

If you have forgotten your password please go to the "forgotten password" page, enter your email address (or membership number or username) and you will be sent an email with a one time link to help you log in. Once logged in please select the change password option from the user edit menu.

Q4) I want to renew my membership or view my membership details.

To renew your membership or view your current membership details you will first need to register with the site (please see the advice above). Once logged in your current membership details can be viewed by selecting "Membership" within the "My CTC" section of the website. From here you will be able to view your current membership details and once you have received your renewal letter normally about 6 weeks before your membership expires in the post you will be able to renew online by clicking on the "renew now" link.

NOTE: Currently there is a problem if you have more then one membership currently live within our system. This may be because of a administration error or you have a CTC membership and as a cycle activity provider/instructor you also have CAP insurance. In either case you will see a message saying there is more than one membership associated with your account. In this case please contact our membership department either using the form below or calling 0844 736 8451 or 01483 238 301 during office hours (Mon-Fri). We apologise for the inconvenience and are working to resolve this issue in the near future.

Q5) I want to renew a membership for someone else (additional household member etc).

Sorry at the moment this is not possible online, please call our membership department on 0844 736 8451 or 01483 238 301 during office hours (Mon-Fri). We apologise for the inconvenience and are working to resolve this issue in the near future. As part of this work we are also looking to allow all members to not have to register online to do a basic renewal.

 

You can also contact the CTC Membership Department using the following form:

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Archive

  • Patron: Her Majesty The Queen
  • President: Jon Snow
  • Chief Executive: Paul Tuohy
  • Cyclists' Touring Club (CTC): A company limited by guarantee, registered in England no.25185. Registered as a charity in England and Wales No 1147607 and in Scotland No SC042541

 

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